Delivery & Returns

Delivery

UK Orders placed before 12:30pm Monday - Friday are dispatched same day via Royal Mail 48 Hour Tracked delivery.

Orders placed after 12:30pm Friday will be dispatched on Monday.

We use Royal Mail to deliver all our orders. Their service is fully tracked and they will get in touch to let you know on the day of delivery a time-frame for when your parcel will be delivered. You can also let them know whether to leave your parcel with a neighbour, in a safe place or take to a collect shop.

Please ensure you are at home to receive your delivery. We cannot be responsible for parcels that are delivered to a safe place or left outside a property.

Orders from The United States will be shipped on Thursday and will arrive in 8-12 days via DHL Tracked shipping

Free delivery on orders over £40 (Only on UK Orders)
Orders under £40 - £2.99
United States: £9.95

Questions about my delivery

If your delivery is late, missing or you have any questions, please contact us.

Returns & Refunds

If your package is unopened and not damaged, please return to the following address within 28 days of receiving your order:

EFM Fulfilment Ltd, York Way, High March Industrial Estate, Daventry, NN11 4YB

Returns will be processed within 5 working days of the parcel arriving. We do not cover the cost of the return and do not refund shipping costs.

We cannot accept returns of opened items. If there is an issue with your order, please contact us.

90-day Satisfaction Guarantee

If you have tried our products for 90 days and haven't seen the results you had expected, please contact us. We know that every dog is different and don't all respond at the same time, so we will be more than happy to send you another one of our products absolutely free, to give your dog that extra support they might need!